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Clicks and Bricks
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Are You Listening to Your Customers
Market Proof Marketing Podcast

New Book!

“Service Certainty: The Secret To Customer Loyalty”

by Paul Cardis and Jason Forrest

Available at Amazon.com

Service Certainty: The Secret to Customer Loyalty

A customer experience so unique and unforgettable that your customers feel personally connected to you is "service certainty." It cultivates deeply loyal clientele, high survey scores, positive customer reviews, and frequent referrals.

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