Customer Experience Audit
– Using a proprietary model our team of live observers will document the customer journey from the actual perspective of the customer. Our team goes onsite and shadows customers as they are experiencing your company and records these interactions to be reviewed by our customer experience psychologists to determine how the experience was perceived by the customer. A detailed report and presentation of the results are provided to each of our clients.
– With the knowledge gained from a comprehensive CX audit, our team will lead your executives through a strategic planning session to enlighten, inspire, innovate and transform your organization. Our team works with the executives step by step to develop the strategic plan and outline the tactical plan for executing on it.
– Once a plan is being implemented, steps to change the company culture are required to realize and sustain real change throughout the organization. This is an often-daunting task that is difficult to pinpoint and influence. The Cardis Group team specializes in making real cultural change happen by targeting the fabric of the organization and its key stakeholders who define the culture in the organization. With our experts that have years of experience making this happen, our team is an invaluable resource to organizations looking to make real change.